All items are final sale. we encourage you to review your order carefully before making a purchase.we cannot make any changes once your order is confirmed.please note that due to hygiene concerns we are unable to provide exchanges or refunds for change of mind or if you wish to request a different style/size. we will not replace or compensate for lost, stolen, or broken items while in your care.

Each crystal and pearl is intuitively chosen for you, please keep in mind that crystals and pearls are imperfect creations from nature so there will be some variation in texture, shade, pattern, and tone. we strive to provide beautiful, high quality and responsibly sourced gemstones and minerals from around the world.

Damages and issues:If the item arrives damaged, or if you have received the wrong item, please contact us immediately at support@ilooop.com. so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. you’ll also need the receipt or proof of purchase.if an item qualifies to be refunded,it will take us approximately 10-14 days to process your refund.